Product Warranty

 

PVCu Profile 10 Years

GEC Home Improvements undertake to warrant their PVCu window and door profiles for a period of ten years. This warranty is in respect of colour stability, shape retention and impact strength retention and is subject to standard liabilities and exclusions as detailed on our supplier warranties.

Glass 10 Years

GEC Home Improvements undertake to warrant their Hermetically Sealed Double Glazed Units fitted within PVCu products manufactured by them for a period of ten years. This warranty is in respect to the unit displaying internal condensation within ten years and is subject to our standard liabilities and exclusions as detailed on our supplier warranties.

GRP Door 10 Years

GEC Home Improvements undertake to warrant their Nan Ya GRP door blank for a period of ten years. This warranty is in respect to the surface finish of the pre-pigmented solid colour doors in respect to blistering, cracking, flaking and peeling and is subject to our standard liabilities and exclusions as detailed on our supplier warranties.

Hardware 5 Years

GEC Home Improvements undertake to warrant their Safeware hardware for a period of five years.This warranty is in respect to the mechanical function of the hardware and is subject to our standard liabilities and exclusions as detailed on our supplier warranties.

PVCu Panels 5 Years

GEC Home Improvements undertake to warrant their PVCu infill and door panels for a period of five years. Woodgrain panels on south facing doors or doors subject to prolonged exposure to sun light are not recommended and therefore not covered by this warranty. This warranty is in respect to colour degradation and cracking of the outer skins and is subject to our standard liabilities and exclusions as detailed on our supplier warranties. All warranties are conditional on an insitu inspection of the reported defect by GEC Home Improvements. GEC Home Improvements liability is limited to the replacement or rectification where appropriate of goods supplied by us to our customers only. It is not transferable to any third party and is also subject to our standard terms and conditions. PLEASE NOTE: GEC Home Improvements will not be responsible for the re-fitting or installation of any replacement products or parts supplied under these warranties which must be undertaken by the purchaser at its own cost and expense in all respects. This warranty is not transferable. Product Warranty Great

Sentinel Tiled Warm Roof System

The Sentinel Tiled Roof System carries a full 10 year warranty on all parts supplied by the manufacturer. All uPVC components are guaranteed for 10 year. 40 year Tapco slate warranty. All warranties are conditional on an insitu inspection of the reported defect by GEC Home Improvements. GEC Home Improvements  liability is limited to the replacement or rectification where appropriate of goods supplied by us to our customers only. It is not transferable to any third party and is also subject to our standard terms and conditions. PLEASE NOTE: GEC Home Improvements will not be responsible for the re-fitting or installation of any replacement products or parts supplied under these warranties which must be undertaken by the purchaser at its own cost and expense in all respects. This warranty is not transferable.

Aluminium Windows & Doors

1.    WHAT THE WARRANTY COVERS
GEC warrants for 10 years from date of purchase of GEC Doors and Windows (Standard Warranty Period) that the doors and windows will be free of defects in material, design and workmanship subject to Clause 1.2 and 1.3.
1.2    If; you give notice in writing to the registered office of GEC within the Standard Warranty period (or where applicable the Marine Warranty)
a)    within a reasonable time of discovery that part of or whole of the Doors or Windows do not comply with the provisions of clause 1.1 and
b)    GEC has a reasonable opportunity of examining such affected doors:
GEC may at its sole discretion and subject to the terms and conditions herein replace or repair the defective product or part in question, up to a cost equal to the original purchase price paid for the GEC product. If GEC decides that the GEC product cannot be repaired or is uneconomical to repair, then GEC will at its discretion replace the product with the same or similar make and specification. All replaced products shall be warranted for the unexpired portion of the Warranty period (or where applicable the Marine Warranty).
1.3    The Standard Warranty Period does not warranty products that are installed within 5000 metres of the sea, according to an Ordnance Survey map, or in a room with an indoor swimming pool. The installer/homeowner must specify and purchase an Extended Marine Warranty from GEC.

2.    GENERAL CONDITIONS
2.1    This Warranty is given by GEC subject to the following conditions:
a)    GEC shall be under no liability under this Warranty if the GEC products are not purchased from GEC or an authorised GEC partner and the products must carry a GEC product label.
b)    This Warranty is not transferable and does not apply to GEC products which are purchased second-hand.
c)    This Warranty is governed by and in accordance with the laws of England and Wales and each party submits to the jurisdiction of the English Courts unless otherwise agreed in writing by the parties.
d)    In the event that GEC replace your product you may dispose of the original product, if they are in your possession. GEC will not be liable for their disposal or any costs associated.
e)    GEC will require access to any property in which GEC products are installed and will require a reasonable period of time to carry out repairs or make replacements. GEC will only attend site if accompanied by a representative of our customer (the company) who has installed the product
f)    This Warranty does not apply to glass units or any parts or components supplied or installed by a third party
g)    GEC will not be liable or responsible for any form of decoration or making good associated with repairing or replacing GEC products
h)    This Warranty does not apply to the installation of GEC products by others
i)    Door and Window hardware/furniture is only guaranteed for 1 year from date of purchase, unless it is provided with a specific warranty by GEC
j)    External finishes, coatings and foils on all GEC products are not guaranteed if they are installed within 500 metres of the coast

3.    WARRANTY EXCLUSIONS AND LIMITATION
3.1    GEC shall not be liable for any GEC products’ failure to comply with the Warranty in any of the following events;
a)    if the defect arises because the customer, installer or homeowner failed to follow GEC’s oral or written instructions as to the transportation, storage, installation, use and maintenance of the products.
b)    if the products are altered or repaired without the written consent of GEC or if the products are used for a purpose other than intended
c)    if the defect arises as a result of willful, malicious, or accidental damage, improper use, negligence, or abnormal storage or working conditions.
d)    if the defect arises as a result of damage caused by fire or explosion
e)    if the full price including vat has not been paid to GEC
f)    if the GEC product/s has not been installed or fitted correctly, has not been installed by a GEC Design Partner or a company that has been trained by GEC
g)    if GEC was not notified at time of purchase that the products were going to be installed or fitted in close proximity to the sea or in an exposed location
h)    if a defect arises as a result of floods, lightning, extreme weather conditions or any other external influences
3.2    All benefits under this warranty will be forfeited if a fraudulent declaration or claim is made
3.3    If any claim is invalid, GEC may make a charge for any costs and expenses incurred in investigating the claim and charge for any repairs or replacements made
3.4    This warranty is in addition to your statutory and other legal rights. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.
3.5    GEC shall not be responsible for:
a)    loss of income or revenue – consequential loss
b)    loss of profit
c)    loss of business
d)    loss of anticipated savings
e)    loss of data
f)    any waste of time or;
g)    any express terms of the agreement for sale for foreseeable loss of, or damage to, the physical property
3.6    GEC shall not be liable to customers under this Warranty by reason of any failure to perform any of GEC’s obligations in relation to the Products if the failure was due to any cause beyond GEC’s reasonable control.

Download the GEC Warranty Certificate HERE

Download the GEC Aluminium Warranty Certificate HERE